Eurocircuits FAQs Collection

Getting started
Which service should I choose?

What do you need?

First you should decide for the base material to be used for your PCBs. FR-4 is the standard base material but we can also offer other material for specific application which are plced under special base materials.

FR-4 (standard base material) pooling services

  • NAKED proto - basic prototype pooling service. Quick & dirty.
    1, 2 or 5 boards 1 or 2 layers without solder mask in 1 to 7 working days
  • PCB proto - dedicated prototype pooling service.
    1, 2 or 5 boards 2 or 4 layers standard PCB technolgy in 2 to 7 working days
  • STANDARD pool - widest range of pooled and non pooled options up to 16 layers
    Other TG values, finer layout, more layers, higher quantity, etc...
  • BINDI pool - Eurocircuits' Asian alternative with European assured quality.
    2 and 4 layer boards with standard technology in medium quantities at Indian cost but inhouse produced in India.

Special base material pooling services

  • RF pool Isola I-TERA and Rogers 4000 series materials
    For RF specialists that need their specific base material but at lower pooling costing
  • SEMI-FLEX pool -  flex-to-install flex-rigid pooling service.
    Something brand new to replace rigid -flex boards in flex-to-install applications and at pooling prices for our 4 layer offer.
  • IMS pool - Insulated Metal Substrate PCBs
    Need aluminium-backed boards for cooling purposes. Prototypes and small series at acceptable prices due to pooling conditions.

You cannot find what you are looking for here?

Please be in touch with our sales department:

  • Chat - on every page of our transaction web site you can activate the online chat button. You will see us online during office hours. You may also use this communication to leave your message while we are offline. It is efficient as we can see where in the web site you are and who you are, so we can help you faster.
  • E-mail - euro@eurocircuits.com
  • Tf - +32 15 28 16 30 for the Belgian main office. For local offices look here.
How do I get a price? Do I have to register as a user?

On our web site home page, in the right upper corner you will find 2 option to calculate a price.

  1. FAST price will calculate you a rough idea of price for any quantity of baords wut based on standard FR-4 base material and standard PCB technology.
  2. PCB Calculator will take you to the service selection page where you can find all possible services and specific calculators. Help in making your choice here.

You can make all calculations you want and take benifit our our smart calculator who will validate all chosen technical options for you. So no need to study all our capabilities first, our smart calculator will prevent you from making mistakes.

It is only from the moment that you wish to save your caluclation in the shopping basket that you will be asked to login or give your details for registering.

From taht moment on you can also profit from our PCB Visualizer and have the software analyse your data (DRC/DFM). Just attach your PCB data to the calculation after login and before you save it to the basket.

What is the fastest delivery?

The fastest delivery term depends on the chosen service and even more on the chosen technology.

The fastest we offer is 1 working day in our NAKED proto service covering 1 and 2 layer boards without solder mask or legend and in quantities of 1, 2 or 5 PCBs.

How do I place an order? Can I place an order as soon as I register?

YES.

To use any of our services, enter the board details into the online Price calculator and calculate the price.  Attach the data and put the order in your basket (you can use PCB Visualizer to check all details and view your PCB already).

Proceed to checkout and you will be asked for your (company) name, address etc.  You can register a Private account or a Business account.  If you or your company are VAT-registered include your VAT number.  In many European countries we can then invoice you VAT-free (more).

Place your order.  We will check the details provided while our engineers are checking your data.

If everything is OK, we will open a QuickStart credit account for you and proceed with your order without delay.

You don’t have to pay up-front.  We will invoice you when the goods are shipped.

Can I order PCBs if I am not a company?

You can register a Private account or a Business account.

If you or your company are VAT-registered include your VAT number. In many European countries we can then invoice you VAT-free (more).

Do I have to pay up front for my first order?

There is normally no need to pre-pay for your order.  We will send you an invoice by email when we have delivered the boards.

How do I pay for my order?

You can pay online or by bank transfer.  

To pay online, log in and go to the Financial tab, select the invoice(s) you want to pay and click online payment.

Payment by bank transfer is different in different countries.  More.

Note: do you need to pay VAT?  See here.

How do I get support?

Please be in touch with our sales department:

  • Chat - on every page of our transaction web site you can activate the online chat button. You will see us online during office hours. You may also use this communication to leave your message while we are offline. It is efficient as we can see where in the web site you are and who you are, so we can help you faster.
  • E-mail - euro@eurocircuits.com
  • Tf - +32 15 28 16 30 for the Belgian main office. For local offices look here.
When opening PCB Visualizer I receive the message that my browser is not supported.

Customer feedback:

I'm using Internet explore 8.0.6001... on a Windows XP 32bit PC. I get the message that I need a more recent version of my browser.

PCB Visualizer support reaction:

PCB Visualizer is using HTML5 code. This code is not supported by older versions of Internet Explorer. In Windows XP you cannot upgrade to version 9 or 10 of Windows Explorer, so the only solution is to try another browser. 

We suggest Firefox or Google Chrome, these are the most common browsers used by our customers  (based on our google analytics data), and we most actively debug PCB Visualizer on these two browsers.