Eurocircuits FAQs Collection

Ordering and delivery
What is the cut-off time for placing an order?

This section is still under construction.
If you have a question, please contact our CHAT support team.

What happens if there is a problem with my data?

New exception handling speeds throughput

We have always run 100% pre-production checks on customer data. That way we can be sure you will get the board you want on the day you want it.

In the past if there were data or order issues ("exceptions") we reported them back to the customer. He made the necessary corrections and where necessary re-submitted the data. This could delay deliveries.

Our online check software, PCB Visualizer, has significantly reduced the number of exceptions but in April we introduced a new way to handle the remaining data or order issues.

Now our engineers use their know-how to make the most logical correction to the order or the data. The production-ready job goes into the customer’s pre-production approval (PPA) folder. He gets our email and needs only 1 click to send the job on for manufacture. Nearly 90% of jobs are authorised right away and go straight into production. No delays - and the customer doesn’t have to spend time making the corrections – a win-win result: the right board on the right day with minimum disruption to the designer.

See our video.

Will I get an order confirmation?

This section is still under construction.
If you have a question, please contact our CHAT support team.

Can I change the delivery address?

This section is still under construction.
If you have a question, please contact our CHAT support team.

Can I change the order quantity? Change the delivery date? Cancel my order? Upload new data?

This depends of the status of your order.

If the preparation of the data is already finished or if the order is in production, no changes are possible anymore.

The fastest way to make the modification is through your online account:

  • Go to your “running order” list.
  • Select the order by checking the box on the left.
  • Click the black button "modify order" on top of the page (Important tip: don’t do this by clicking on the PCB Visualizer, no changes can be saved via PCB Visualizer for a running order !).
  • The system will tell you if the order can still be modified.
  • If possible (after clicking on “modify specifications”) this order will automatically be "cancelled" and will be placed back in your shopping basket. (Important: the order is not processing anymore)
  • In your shopping basket, you can then modify the order details, delivery term and/or upload a new dataset using PCB Visualizer if you like
  • Check out the item again to re-order and verify if it re-appears now in your list of "running orders". If it does, it will have a new order number and you will be sure it is back in process.
How can I add/change PO number?

This section is still under construction.
If you have a question, please contact our CHAT support team.

How do I upload new data to resolve an issue?

This section is still under construction.
If you have a question, please contact our CHAT support team.

How do I place a repeat order?

This section is still under construction.
If you have a question, please contact our CHAT support team.

How does Eurocircuits deliver? Charge for delivery?

This section is still under construction.
If you have a question, please contact our CHAT support team.

How are delivery times calculated?

This section is still under construction.
If you have a question, please contact our CHAT support team.

Where is my order? What do order status names mean?

This section is still under construction.
If you have a question, please contact our CHAT support team.

I forgot to order a stencil. Can I do it later?

This section is still under construction.
If you have a question, please contact our CHAT support team.